We can assist with a wide range of Computer and I.T. issues. With over 27 years in I.T. support PC Headache have the skills and knowledge to help.

Desktop Support Services for Home Users:

1. Operating System Installation/Upgrade:
   • Install or upgrade the operating system on the user’s desktop.
2. Software Installation and Configuration:
   • Install and configure software applications according to user needs.
3. Virus and Malware Removal:
   • Scan and remove viruses, malware, and other security threats.
4. Data Backup and Recovery:
   • Set up and configure backup solutions to protect user data. Assist in data recovery if necessary.
5. Hardware Troubleshooting:
   • Diagnose and troubleshoot hardware issues, such as malfunctioning components or peripherals.
6. Peripheral Setup and Configuration:
   • Assist in setting up and configuring printers, scanners, and other peripherals.
7. Internet Connectivity Issues:
   • Resolve problems related to internet connectivity, Wi-Fi, and network issues.
8. Email Configuration:
   • Configure and troubleshoot email clients for optimal performance.
9. Password Recovery:
   • Help users recover forgotten passwords or reset account access.
10. Performance Optimisation:
    • Optimise system performance by cleaning up unnecessary files and processes.

Desktop Support Services for Business Users:

1. Remote Desktop Assistance:
   • Provide remote assistance for quick issue resolution without on-site visits.
2. Enterprise Software Support:
   • Support and troubleshoot business-specific software applications.
3. Security Patch Management:
   • Manage and deploy security patches and updates to ensure a secure computing environment.
4. Cloud Support:
   • Assist with 365 user accounts, groups, passwords, storage etc.
5. Network Configuration:
   • Configure and troubleshoot networking issues, ensuring seamless connectivity.
6. Hardware Procurement and Setup:
   • Assist in procuring new hardware and setting it up for employees.
7. Mobile Device Integration:
   • Integrate and support mobile devices in the business environment.
8. IT Training:
   • Provide training sessions for employees on IT best practices and software usage.
9. Policy Compliance:
   • Ensure that desktop systems comply with company IT policies and security standards.
10. 7 day Technical Support:
    • Offer round-the-clock support for critical issues to minimise downtime.